Tech Help
Everyday tech problems, sorted out.
Email that stopped working, a domain nobody can log in to, a new computer that needs setting up. I fix everyday tech problems for small offices and households around Spokane, on-site or remotely, and explain what I did in plain language.
Sound familiar?
- Email stopped sending or receiving, and nobody knows why.
- Your website or domain is with a provider you need to leave, and you’re afraid of breaking something.
- A new computer needs setting up, or an old one needs wiping and starting fresh.
- Nobody is sure who holds the logins for your domain, email or Microsoft 365 account.
- There’s no backup, or nobody has checked that the backup works.
- You want a PC built for the work you do, not whatever was on the shelf.
What I help with
- Email and domain problems: DNS records, nameservers and mail that goes missing
- Moving a website or email to a new provider, with as little downtime as possible
- New computer setup, and resets of old ones, with your files backed up first
- Microsoft 365 and Google Workspace accounts, sharing and access
- Backups, set up and tested
- Custom PC builds, specified for how you’ll use them
- On-site around Spokane, or remote wherever you are
- A short written note of what I changed, with your logins handed back to you
// how it works
How it works
- 01
Reach out
Call, text or email and tell me what’s wrong. I usually reply the same day.
- 02
Quote
I tell you what it’s likely to take and what it will cost before I start.
- 03
Fix
On-site or remote. Anything that could lose data gets backed up first.
- 04
Hand back
You get a note of what changed, and your accounts stay yours.
If a fix costs more than replacing the thing, I’ll tell you before you spend the money.
Questions
Do you help home users, or only businesses?
Both. Small offices and households around Spokane, and remote help for anyone further away.
Do you come on-site?
Yes, around the Spokane area. Many problems, such as email, domains and accounts, can be fixed remotely, which is usually quicker.
How quickly can you help?
I usually reply the same day and tell you when I can get to it. I’m not a 24-hour emergency service.
Will I lose my files?
Before a reset or a move, I back up what’s there and confirm with you what needs to be kept. If something can’t be backed up safely, I’ll tell you before going any further.
Something not working? Call, text or email.
Tell me what's wrong, and I'll tell you what it will take. I usually reply the same day.
Spokane, WA